1. Scope of this policy
This policy applies only to payments actually collected by Amaravathi Property Experts ("APE") for APE services, such as a paid promotion, listing service, buyer assistance, advertising, coordination or another service specifically identified before payment.
2. Refund-eligible situations
Subject to verification, a full or appropriate refund may be approved when:
- The customer was charged more than once for the same APE service because of a duplicate or technical payment error.
- Payment succeeded but APE cannot provide the purchased service.
- The wrong amount was collected due to an APE billing/technical error.
- A cancellation request is received before the purchased service has started and APE confirms that no material service work or benefit has been delivered.
- Applicable law otherwise requires a refund.
3. Normally non-refundable situations
Unless required by law or specifically agreed otherwise, fees are normally non-refundable when:
- The purchased APE service has already been fully delivered or substantially completed.
- A featured/promotion period has already run or the agreed advertising exposure has been delivered.
- APE has already performed substantial property sourcing, coordination, consultation or other agreed work.
- The customer changes their mind about a property after the APE service itself has been delivered.
- A buyer and seller do not ultimately complete a property transaction, where APE's paid service was for assistance, promotion, introduction, coordination or another service rather than a guarantee of transaction completion.
- The issue concerns money paid to a third party rather than to APE.
4. Cancellation requests
To cancel a paid APE service, contact us as soon as possible and before the service starts where feasible. Include the payer name, mobile/email, APE internal reference or Razorpay payment/order reference if available, amount paid, service purchased and reason for cancellation.
For standard requests, please contact APE within 7 calendar days of payment. This request period does not override rights that cannot be limited under applicable law.
5. Refund review and processing
- APE verifies the payment and service status.
- We may request additional transaction details needed to identify the payment.
- We communicate whether the request is approved, partially approved or declined and, where relevant, the approved amount.
- Approved online-payment refunds are normally initiated to the original payment method through the payment processor.
Once initiated, a normal refund may take approximately 5–7 working days to reach the customer's original payment method, although the actual bank/payment-network timeline can vary.
6. Partial refunds
Where part of an agreed service has already been delivered and a refund is nevertheless appropriate, APE may offer a proportionate refund based on the undelivered portion. Any such amount will be communicated to the customer before processing.
7. Failed, pending or debited transactions
If checkout reports failure but your bank/account shows a debit, first allow the normal payment-network reversal window and verify the transaction status. Contact APE with the payment reference if the debit is not automatically reversed or if our system shows an inconsistent status.
8. Disputes and chargebacks
We encourage customers to contact APE first so payment or service issues can be investigated quickly. This does not prevent a customer from exercising dispute or chargeback rights available through their bank/payment provider or under applicable law.
9. How to request a refund
Submit the request through our Contact Us page and include sufficient payment details to locate the transaction. Never send card PINs, CVV, UPI PINs, OTPs or online-banking passwords.
10. Policy updates
APE may update this policy when services, payment processes or legal requirements change. The version applicable to a transaction will be interpreted together with the service details presented when the payment was made, subject to applicable law.